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Delivery & Returns Information

Delivery

Delivery Coverage Map
Delivery Coverage Map
(Areas marked in purple)

Small, lightweight items may be sent via Royal Mail recorded delivery. For larger items we use a fast, reliable and insured courier service to delivery direct to your door (in which case a signature is required), throughout mainland UK (England, Wales & Scotland - offshore islands are not included).

Delivery Charges
Total Weight Charge
Less than 10kg £4.95
10kg or more £9.95

Delivery to certain areas such as Scottish Highlands may incur additional costs for delivery and as such we reserve the right to apply a surcharge if necessary.

  • Orders received before 3pm Mon – Fri will be processed the same day.
  • Orders received after 3pm Mon – Thurs will be processed the next day.
  • Orders received after 3pm Fri or on Sat or Sun will be processed on the following Monday.
  • Orders received on a bank holiday will be processed the next working day.

Unfortunately we cannot guarantee an exact time of delivery. Goods must be signed for on receipt - if the packaging is damaged on delivery the customer should indicate as such on the delivery note before signing. Goods must be checked as soon as possible after delivery and any damage or shortages advised to us by email within 48 hours.

Availability

Whilst we aim to keep all items in stock at all times, there may be times when certain items are on back order and are not immediately available. As such, despatch is subject to availability. We will notify you by phone or email as soon as the order is processed if the goods are not in stock.

You will be offered a refund if payment has already been taken and the goods cannot be delivered within a reasonable time.

Returns

If you decide within 7 days of delivery that the goods are no longer required we must be notified by letter or email. The goods should then be returned to us within 14 days, unused and in the original packaging complete with all the components. Please include the original receipt. Refunds will be issued only when goods have been received and satisfactorily examined.

Goods that have been opened or used and subsequently found to be of the incorrect size, colour, etc. may be subject to a 25% restocking fee. If you are uncertain about the exact item to purchase, please email or call us prior to ordering.

Carriage charges incurred in returning goods are non–refundable unless the goods are faulty and not fit for purpose as described in the Sales of Goods Act. If goods are found to be defective please advise us immediately by email or letter and we may be able to arrange to have the goods collected by an independent, specialist repair company.

The goods will be examined by the specialist company and its findings reported to us. If the goods are indeed faulty you will be offered either a repair, a replacement or a refund. Which remedy is most appropriate will be dependent on how long ago the goods were purchased, the nature of the fault and the usage the goods have had.

However if upon examination the goods are found not to be defective then the goods will be returned and all costs incurred charged to you.

Correctness of Information

We make every effort to ensure the accuracy of all the information within our website, however we cannot guarantee that all details and prices are correct at all times. Should an error become apparent after the order has been placed but before delivery of the goods we will contact the customer and the option will be given to either cancel or amend the order.

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How To Find Us

We are located near Birmingham in the West Midlands, UK
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Corngreaves Road
Cradley Heath
West Midlands, UK
B64 7DA

Telephone
Sales

01384 413336

Accessories & Awnings

01384 636465

Service & Aftersales

01384 561995

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